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"I met you at the Baby Show on Friday and bought a baby hoodie and a beautiful blue heart blanket. I am delighted with both my purchases; they were the best things I bought at the show!" (London Olympia)

Quality Materials
The Classic Baby Hoodie, the Wrapture and the Morrck Blanket are made from spunpoly lambskin, a superior anti-pil fleece fabric. This unique fabric is extremely light and comfortable, ensuring body heat is maintained, whilst the very fine porous fleece allows your baby’s skin to breathe. We also now use 100% cotton jersey and cotton blend gingham in some of our hoodie range (see Catalogue for details).

Care
All our products are machine washable at 40 degrees. Wash dark colours separately. Do not iron or bleach.

 

Terms & Conditions


Privacy policy and data protection
At Morrck Ltd, we are committed to protecting your privacy. We have compiled this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are.

 

The information we collect from you
When you place an order with us, we will take your name, e-mail address, delivery address, payment card details and a telephone number (on which you can be contacted in the event of a query) so that we can process and fulfill your order and inform you of special offers and promotions.

 

As well as this information, we'll also keep records of any further emails you send us, which we will use to help improve the Morrck service.

 

How do we use your information?
We may use your personal information as follows:

  • To fulfill your order.
  • To disclose information about you to any relevant regulator if they require it or to anyone else, if we have a legal duty to do so.
  • We may monitor or record telephone conversations with you to ensure consistent service levels, to prevent or detect fraud and for training purposes.
  • Monitor customer traffic patterns and site usage to help us develop the design and layout of the site.
  • We may occasionally notify you about enhancements to our services such as new Morrck products and services and special features and offers that we think you will find interesting.
  • The information we hold about you may also be used to analyse your browsing preferences as part of our marketing programme. This may help us to select and tailor products, services or special discounts we think you will be interested to hear about.

 

Privacy & disclosure of this information

We protect your information in the following ways:-

  • We do not request information which is excessive for our purposes.
  • We try, with your assistance, to keep any information we hold about you up to date and accurate.
  • We delete any information which we hold about you which is no longer relevant, once that information is no longer necessary for our purposes.
  • We protect your data against unauthorised use.
  • We follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access.
  • Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.

Receipt of Information
If you do not wish to continue to be contacted by Morrck Ltd or third parties for marketing purposes at a future date, please write to:


Data Protection Department
7 Consul Street,
Northenden,
Manchester,
M22 4WN


stating which contacts you would prefer not to receive.


You have the right to see personal information which is held about you upon written request and payment of a fee to the Data Protection Compliance Manager at address above.

 

Cookies
Cookies are small text files created by websites and stored on your computer. Online shopping sites often use cookies to allow their customers to navigate around the site without losing anything they've already put in their shopping baskets. Cookies allow us to understand who has seen which pages and advertisements and to determine how frequently particular pages are visited to help us improve our website.

 

Cookies allow us to make our website more user-friendly. We use cookies so that we can give you a better experience when you return to our website. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.

 

If you have any problem with your Morrck online shopping experience, it may be because you have chosen to disable cookies in your browser. Remember that as an alternative to ordering online, we'd be very happy to take your order via phone, or Mail Order (see our downloadable Order Form here.)

 

Your Consent
In placing an order on our website, you are consenting to the collection, processing and use of this information by Morrck. By supplying your email address and contact phone number, you have given us your permission to email or phone you regarding any issue with your order or with the service we are providing you.

 

The Morrck Guarantee
If any Morrck product does not meet with your approval, please return it to us within 28 days, in an unused condition, and we'll be happy to make a refund or exchange.
This guarantee does not affect your statutory rights, governed by the EU Distance Selling Directive which is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000.

 

Returns and Exchanges
Please repack the item securely in its original packaging and send it to us at following address:


Morrck Ltd
21 Breton
Stony Stratford
Milton Keynes
Bucks
MK11 1DA

 

Please include your name and the order number/ receipt in the package, so that we can identify you easily.


Please note that goods are returned at your own cost unless faulty or sent to you in error, and we strongly recommend that you use recorded post as you are responsible for returned items until they reach our premises.


We'll contact you once we've received the package to tell you that your return is being processed. Please allow 3 weeks for processing the refund or exchange.


Personalised items
We are unable to exchange or refund embroidered or bespoke items unless faulty.

 

Delivery areas, timescales and charges
If you order online, delivery will usually be via the Royal Mail first class or airmail services. If you require alternative delivery arrangements; please call us on 01908 263925 during UK working hours (9am - 4pm) or email us. We are happy to arrange other forms of delivery within our powers, and will pass any costs directly on to you.


Postage and Delivery
UK Postage is £3.50 per order.

 

Where items are in stock, we aim to dispatch all orders within 1-2 working days using Royal Mail. However, for UK deliveries please allow 10 working days from placing your order to delivery, to allow for postal delays. For personalised orders, please allow 28 days for delivery. If your order is urgent, please email us so we can try to help.

 

International Postage
Postage rates outside U.K. are calculated for you at checkout depending on the delivery address you supply. International orders are shipped with Royal Mail Airmail. We aim to dispatch orders within 24 hours, but please allow 14 working days from placing your order to delivery (28 days for personalised orders).